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Child Support Tracking, Accounting and Reporting System ($TARS):
Spearheading the architectural modernization and operational leadership of mission-critical public service child support systems.
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High-Availability Operations & Business Continuity:
- Managed system enhancements, dev & test environments with scaled-down data, 24/7 production operations, and release management for the massive Child Support Tracking, Accounting, and Reporting System ($TARS).
- Engineered robust roll-back and disaster recovery protocols, guaranteeing 100% completion of critical nightly batch jobs and ensuring 99% system availability for morning business operations.
Legacy Online (CICS to Web) Modernization:
- Designed & deployed a client-server architecture to modernize legacy mainframe CICS systems, from “dumb terminal” interfaces to a web portal.
- Consolidated multi-screen workflow transactions into single-page views, resulting in a 23% reduction in data entry errors and a significant boost in employee productivity.
Tax Offset Program Transformation:
- Significantly improved the state’s Tax Offset program “from E-” to a “B+” by re-engineering and delivering the project on-time and in-budget.
- The new architecture & code reduced runtime and increased run frequency resulting in securing 12% more tax offset funds for child support dependents in the state.
Architecture & SDLC Leadership:
- Managed the end-to-end SDLC, overseeing requirements intake, code development, environment promotion (Test to Prod), and continuous integration to ensure technical deliverables aligned with legislative and business mandates.
- Owned the application, data, and technology architectures; designed logical & physical data models and high-performance databases, legacy and web applications & user interfaces, and respective workflows & job schedules for state-wide public sector systems.
